We collect several types of information depending on how you interact with our platform. Most of it comes directly from you, but some is gathered automatically when you use our financial tools.

• Personal Identifiers: Name, email address, phone number, postal address
• Financial Information: Transaction data, account details, payment methods
• Technical Data: IP address, browser type, device information, operating system
• Usage Information: Pages visited, features used, time spent on platform, interaction patterns
• Communication Records: Support requests, feedback submissions, email correspondence
• Marketing Preferences: Newsletter subscriptions, communication choices

We don't collect sensitive information (like health data or biometric details) unless you specifically choose to provide it for a particular service feature.

Your data helps us deliver financial tools that actually work for you. Here's what happens behind the scenes:

Beyond keeping things running, we analyze usage patterns to understand what works and what doesn't. This helps us build better features and fix issues before they become problems. We also use your contact details to send important updates about your account or changes to our services.

When you contact support, we keep records of those conversations. Not to be nosy—it helps us resolve issues faster and train our team to handle similar situations better.

We're required by Australian law to maintain certain financial records and verify user identities. This includes anti-money laundering checks and tax reporting where applicable. These aren't optional—they're legal obligations we take seriously.

We don't sell your information. Full stop. But we do work with other companies to provide our services, and that means sharing some data in specific situations.

If lysandorivex is ever involved in a merger, acquisition, or sale, your information might be transferred to the new entity. We'd notify you beforehand and ensure the new owner follows the same privacy standards.

Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do and how to do it:

Protecting your information is something we obsess over. We use multiple layers of security to keep your data safe from unauthorized access, disclosure, or destruction.

All data transmission happens over encrypted connections (TLS 1.3). Your financial information is encrypted both in transit and at rest using industry-standard algorithms. We regularly test our security measures and update them as new threats emerge.

Access to personal data is restricted to employees who need it for their work. They're trained on privacy practices and bound by confidentiality agreements. We also track who accesses what and when, creating an audit trail for accountability.

Our servers are hosted in secure Australian data centers with physical security controls, redundant systems, and disaster recovery procedures. We back up data regularly and test our restoration processes to make sure we can recover from any incident.

But let's be realistic—no system is 100% secure. If we ever experience a data breach that poses serious harm, we'll notify you and the Australian Information Commissioner as required by law. We'll explain what happened, what information was affected, and what steps you should take.

We keep your information only as long as necessary for the purposes we collected it. Different types of data have different retention periods based on legal requirements and business needs.

When we no longer need your data, we delete or anonymize it securely. This includes overwriting files, purging backups, and removing information from active systems. Anonymized data (which can't identify you) may be kept longer for research and analytics.

Our website uses cookies and similar tracking technologies. These small data files help us remember your preferences, understand how you use our platform, and improve your experience.

We use essential cookies that are necessary for the site to function—things like keeping you logged in or remembering your language preference. These can't be disabled without breaking the platform.

Analytics cookies help us understand which features people use most and where they encounter problems. We use this information to make better decisions about product development. You can opt out of analytics tracking in your account settings.

We don't use advertising cookies or share cookie data with advertisers. Any third-party cookies (like payment processors) are limited to completing specific transactions you initiate.

Most browsers let you control cookies through their settings. You can delete existing cookies or prevent new ones from being set. Just know that blocking essential cookies will make parts of the platform unusable.

We primarily store and process data within Australia. However, some service providers (like cloud hosting companies) operate internationally, which means your data might be processed in other countries.

When we transfer data outside Australia, we ensure the receiving country has adequate privacy protections or we put contractual safeguards in place. This includes standard contractual clauses approved by Australian authorities.

Our main international transfers involve:

• Cloud hosting services with data centers in Australia and Singapore
• Email service providers based in the United States with Privacy Shield certification
• Analytics tools that process data in multiple jurisdictions under contractual protections

If you have concerns about international transfers, contact us. We can provide more details about specific safeguards for particular services.

Our services aren't designed for children under 18. We don't knowingly collect personal information from minors without parental consent.

If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately. We'll delete the information and close any accounts created by minors.

Financial services carry legal responsibilities that require users to be adults. This isn't just policy—it's a legal requirement we can't work around.

We update this privacy policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The "Effective Date" at the top shows when this version was published. Previous versions are archived and available upon request if you want to see what changed.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, your option is to stop using our platform and request deletion of your data.